If you have noticed that the power failure affects the whole building or region, you can first check our website to see planned outages. If there are no planned outages for your region, you can report the case on our WhatsApp line at 0258 186 00 00 or call our Call Center by dialing 186.

It is an outage not caused by a failure but has to be done, and announced to the public, due to a pre-planned investment, maintenance-repair or new subscription connections, which require to cut off the power. For occupational and environmental health and safety purposes and as per legal regulations, it is not possible to work on live lines during maintenance, repair, renewal/replacement, investment or new connection stages.

You can get information on our website, our WhatsApp line at 0258 186 00 00 or our Call Center at 186.

You can report the lighting failure case on our WhatsApp line at 0258 186 00 00 or call our Call Center by dialing 186.

You can dial 186 to reach our Call Center and report your case.

Our failure maintenance/repair teams are available 24/7 to respond to all reports sent via the call center. All reports you send during a failure are considered and then resolved by our maintenance teams after required intervention. You can dial 186 to reach our Call Center for your failure reports.

The relevant legislation, in particular the Directive on Quality for Distribution and Retail Sales Services in the Electricity Market, sets out the rules that are to be followed by distribution companies regarding the supply continuity, commercial and technical quality of electricity, as well as the respective procedures and principles. You can check our corporate website to see if you are entitled to compensation.

• The meter in your place of use may not have been read for the following reasons.
• The relevant person could not access the meter on the reading date in that month as it was enclosed.
• The meter was not read as the location posed risks in terms of occupational health and safety.
• The meter was not read for severe seasonal/weather conditions, seasonal use, etc.
• Meter was not found at the address. In such cases, you can dial 186 to reach our Call Center for help.

• The distribution company will read the last index values and cut the power off in maximum 1 day following the notice for urban and suburban distribution regions, and in maximum 2 days following the notice for rural distribution regions.
• The power will be cut off in 1 day in residential areas,
• The power will be cut off in 2 days in non-residential areas.

• Once you have fulfilled all your responsibilities for the relevant supply company and the distribution company, if any, your power will be restored as stated in Article 49 of the Electricity Market Consumer Services Regulation. As per this article:
• Power will be restored in 24 hours in urban and suburban distribution regions,
• Power will be restored in 48 hours in rural distribution regions.

• Once you have fulfilled all your responsibilities for the relevant supply company and the distribution company, if any, your power will be restored as stated in Article 49 of the Electricity Market Consumer Services Regulation. As per this article:
• Power will be restored in 24 hours in urban and suburban distribution regions,
• Power will be restored in 48 hours in rural distribution regions.

If you have a broken seal or no seal at all, you should reach our Call Center - 186 to report this fact.

In case you turn on/turn on your electricity without fulfilling your obligations due to the power cut due to your debt to the assigned supply company or to the Distribution Company, a legal process will be initiated regarding the illegal use of electricity in accordance with the Electricity Market Consumer Services Regulation and the Turkish Penal Code. Illegal use of electricity is a crime.

It is the fee stated in the legislation applicable on the date of connecting power for the consumer.

You can dial 186 to reach our Call Center and report your request.

All of your applications and our Company approvals regarding a new connection (subscription) are completed online via an authorized owner on the Distribution Connection System (DBS). 

Once you have sent the relevant documents (Diploma, SMM, BT, ST, Authorized Signatures List, ID Card Copy, etc.) to our Company as the owner, you can use the provided username and password to access https://dbs.admelektrik.com.tr/Login

Connection fee is limited to the costs covered for the connection line that is established to connect the subscriber’s internal installation to the distribution grid and defined in the Electricity Market Connection and System Use Regulation; it does not contain distribution grid investment costs. If the connection line is established by the consumer, the distribution company will be responsible for operating and maintaining the connection line; these consumers will not be charged a connection fee. If the connection line is established by the distribution company, the connection fee will be determined based on the new user’s connection power and distance of the connection line, separately for medium voltage and low voltage. If the connection line is established for more than one existing consumer, a connection fee calculated on the total connection power of the building will be charged to the relevant consumers, calculated proportionally to their connection powers. The connection fee must be paid to our Company by the consumer in a lump sum based on the current prices, as per the provisions of the Electricity Market Connection and System Use Regulation and the Distribution System Connection Agreement. The fee is updated by the EPDK (energy market regulatory authority) annually. 

For users outside residential subscription, if the connection power at their own plants is increased by more than twenty percent, the repair project will be sent by the owner for approval through DBS. If a new connection line is established for the user and the user requests that such establishment be performed by our Company, the relevant connection fee will be charged to the user.  A connection agreement will be amended to cover the actions taken. Maximum three power increases can be done in a calendar year.

If a user in the dual term tariff class exceeds 10% of the demand power in two consecutive bill periods, a new contract/sub-contract or agreement/sub-agreement will be signed based on the new power. For dual term tariff, it is obligatory to make the power change request to our Company; if our Company deems appropriate to do so, a Connection Agreement will be signed based on the power demanded. Power changes made as per this article will simultaneously be reported to the relevant supplier. Users who do not comply with this requirement are subject to the provisions in Paragraph (f) of Article 48 of the Electricity Market Consumer Services Regulation on illegal power consumption.

For real and legal persons requiring electricity for short term tasks arising from obligatory reasons such as movie sets, welding, grinding, etc., power will be supplied for 1 (one) month maximum, to be extended for only another (1) month if required, on the condition that a fee is paid in advance, said fee being an amount calculated on business tariffs according to consumption to be found on installed power values, either without any measurement or after installing a meter and performing measurement, should the distribution company deems appropriate.

You can see the status of your application by checking the SMS sent to your mobile phone or clicking the link below. https://dbs.admelektrik.com.tr/web/basvurudurum

You must apply for a new connection if you are just about to start using power in new buildings (new subscription), or if you are an existing user and you are about to make a power change. Change of user in an existing subscription does not require a new application. In such a case, you should apply to the Authorized Supply Company for contract change.

As per Article 13 of the Electricity Market Connection and System Use Regulation, power will be supplied as below, starting from the date on which the retail sales contract is delivered to the distribution company:

• In 24 hours in urban and suburban distribution regions

• In 48 hours in rural distribution regions

Pursuant to Article 49 of the Consumer Services Regulation; from the date on which the retail sales contract reaches the distribution company;

Upon the fulfillment of the relevant obligations regarding the place of use whose electricity has been cut off, the supplier shall notify the distribution company within the same day in cases concerning the supplier. From the moment the notification is made or the fulfillment of the obligation regarding the distribution company;

• Within 24 hours in urban and suburban distribution regions,

• Within 48 hours in rural distribution areas,

your electricity is on.

For buildings covered by the urban transformation project, applications must be made in the same way one would apply for a new subscription (new connection application). 

For Interior Installation projects, as per the provision under Article 7 titled Project Approval Validity Period set out in the Electrical Interior Installations Project Preparation Regulation, if an installation is started as of the project approval date but cannot be completed within 5 years as of the beginning for whatsoever reason, the approved project shall be considered void and it shall be required to draw up a project again.

For Connection Line and Distribution Grid Projects, as per the provision under Article 12 titled Project Approval set out in the Electrical Installations Project Regulation, it is stated that the approved projects have a validity period of 5 years.

According to the Decision dated 13.12.2017 and numbered 7504-10 of the Energy Market Regulation Board, if a place of use subject to a connection request is a joint ownership, it is deemed appropriate to get consent from the majority of the relevant shares and shareholders for said connection request to be assessed by the Distribution Company. 

Again, according to Board Decision dated 05/08/2021 and numbered 10346, if the place of use subject to a connection request is a joint ownership, it is adequate to provide groundwater use and groundwater detection documents issued by Regional Directorates of State Hydraulic Works (DSİ), so that such connection request can be assessed by the distribution company.

As per the “Communiqué on the Permit, Project Approval and Determining Authorized Organizations for Acceptance Regarding Electricity Consumption Facilities To Be Established by Rescue Teams and Third Parties” put into effect upon being published in the Official Gazette dated 18.05.2005 and numbered 24759, for generator installations that are either to be newly established or that have already been established without a license: 

A view on the connection shall be obtained from our company, followed by determining the generator power according to its use power in the approved electricity project. Then, the project shall be approved and the acceptance procedure shall be completed, provided that the generator connections are made after the meter.

Connection applications aiming to connect to a distribution system regarding a production or consumption facility must be made to the distribution company in the area where such facility is located. However, in the case that the facility does not deem appropriate, either in terms of technical or economic aspects, to meet the connection request of the authorized distribution company in the area it is located but has a chance to connect to a neighboring distribution area due to its closeness to the boundaries of the distribution area, it is possible to meet the connection request through a neighboring distribution area on the condition that the processes set out in Article 11 of the Electricity Market Connection and System Use Regulation are completed.

If there is a mistake in the reading of your meter, you must make a written application to one of our Service Points to have the meter checked. It is important to state the installation number in your application. After your application, your meter will be replaced with a new one. Then, the meter about which you raised a measurement complaint will be reviewed and an objective report will be issued before the personnel of the Ministry of Industry and Technology. If the report detects that the meter recorded correct consumption values, the meter check fee and the fees incurred under the Measurements and Adjustment Law No. 3516 will be reflected on your bill.

If a building to which your meter is installed is going to be demolished, you need to apply to the power distribution company to have the meter removed. Applications must be made to our Service Points. Documents required for this application are as below:

• Regular demolition:
• ID check
• Title deed
• Demolition document
• Power of attorney, if the user themselves cannot show up
• A letter of application explaining the case, together with the installation number
• Construction site demolition:
• Building license
• ID check
• Power of attorney or list of authorized signatures, if a company’s authorized person
• A letter of application explaining the case, together with the installation number

• You must apply to the power distribution company if the meter is not in place/is stolen. Applications must be made to Service Points.
• When making this application, make sure that you provide the minutes issued by official bodies (such as the police or fire department) that the meter is not in place.

You can dial 186 to reach our Call Center and report your request.

Your meter probably has a failure. You can dial 186 to reach our Call Center and report your request.

If your meter has a visible damage (meter does not rotate, broken glass, malfunction on the display, incorrect date and time, etc.), please dial 186 to report your request to our Call Center.

You can dial 186 to reach our Call Center and report your request.

As per Article 48 of the Electricity Market Consumer Services Regulation, illegal electricity use shall be assumed

• If the consumer uses electricity outside their consumer group without any application to the relevant legal persons,
• If the consumer uses electricity by paying the bills issued for the previous user, without a retail sales contract on their own name or a bilateral agreement,
• If the consumer provides electricity for third parties using their own electrical installation after the point of measurement, except for the case stated in Paragraph 6 of Article 6,
• If the consumer replaced the power transformer but failed to notify the relevant legal persons in writing within 15 days,
• Except for residential subscribers, if the consumer increased the power at their own facility/facilities by more than twenty percent but failed to apply to the relevant license-holding legal person as per the applicable legislation, or applied to such person but did not fulfil their obligations set out in the relevant legislation.

(2) Regarding the first paragraph; in cases described in subparagraphs (a), (b) and (c), if the consumer is able to document that they had applied to the relevant legal persons before unlawful electricity use was detected, the provisions regarding illegal use of electricity shall not be applied. (3) Regarding an illegal use of electricity described in the first paragraph; the consumer shall be delivered a cut-off notice, stating that they have 15 days to fulfil their obligations, said notice being issued by a) the suppliers in cases stated in subparagraph (b) of the first paragraph; by the authorized supply company in the case stated in subparagraph (a); and by the b) distribution company in the cases stated in subparagraphs (c), (ç) and (d). The consumer who did not fulfil their obligations shall be charged 5 times the cut-off/restore fee determined by the Board Decision for that year for the relevant consumer group, and the power will be cut off by the distribution company directly in cases stated in subparagraph (b), and upon notification by the authorized supply company in cases stated in subparagraph (a). The distribution company shall notify the relevant supplier within 2 days regarding the outages applied as per this article.

As per Article 42 of the Electricity Market Consumer Services Regulation:

• Regarding the place of use, if a real or legal person does any of the following, they shall be considered to engage in illegal use of electricity:
• Intervenes in the distribution system to use electricity without a retail sales contract or a bilateral agreement,
• Installs another line to intervene in the distribution system in order to use electricity without subjecting it to the meter, although there is a retail sales contract or a bilateral agreement,
• Intervenes in the meters or the measurement system to prevent correct measurement of consumption, leading to either incomplete or incorrect measurement, no measurement at all, or measurement on a meter that is not legally installed; i.e. consumes power in a way that does not comply with the applicable legislation, although there is a retail sales contract or a bilateral contract,
• Except for force majeure, restores the power that was cut off by the distribution license holding legal person in accordance with the legislation.

You can dial 186 to reach our Call Center and find out the amount of your debt.

Payment points:

You can visit the counters at Ziraat Bankası to pay your debt arising from illegal use.  You can pay through Online Banking, Mobile Banking or ATMs. You can pay at the head or branch counters of Adm Elektrik Dağıtım A.Ş. You can make a transfer/EFT to the account number stated on the bill

You can report such cases by calling 186 - Call Center or visiting the nearest Service Point.

It means that the distribution companies and retail sales (authorized supply) companies, which once worked together, are now separate and distinct lines of business.

In case of a patient dependent on a power-operated life support system, the user can send the documents below, together with a written application, to the Distribution Company to ensure that a cut-off blockage is applied so that the medical equipment of the patient has continuous power. Such subscriptions are recorded, so that the consumer can be informed via the means they prefer beforehand in case of a planned outage, and about the situation regarding the outage in case of an unplanned outage. Documents required for this application:

• A certificate of residence demonstrating that the patient lives in a house with a blockage on its installation
• Medical report
• Medical equipment report approved by the Ministry of Health (Medical Board Report)
• Installation number

This regulation must not be misinterpreted to mean that the electricity bills do not need to be paid.

For matters regarding your bills, you need to contact the supply company that offers you this service. You can see their contact details on the bill or on the company’s website.

A distribution company is the legal entity that distributes electricity in a designated area.

An authorized supply company is a supply organization established as a result of the legal distinction between distribution and retail sales, or is authorized as the end source supply obligor by the Energy Market Regulatory Authority.

Adm Elektrik does not charge any fees for the calls you make for 186 - Call Center on your mobile phone or land line. However, the fees charged by your GSM provider or telecommunication company are the responsibility of that respective organization.

The procedure on this matter is set out under Article 26 of the Quality Regulation for Distribution and Retail Sales Activities in the Electricity Market. Accordingly, you can call 186 - Call Center or apply to one of our Service Points to request compensation for the loss/damage on your device, caused by the distribution grid. 

Failures caused by the grid and/or failures observed after external intervention in our distribution system can lead to:

• Device/equipment failure
• Animal deaths
• Field fires
• Vehicle damages

for our users. According to Article 26 of the Quality Regulation for Distribution and Retail Sales Activities in the Electricity Market, if a user applies for damage compensation “within ten business days”, their request will be assessed as part of the damage process on the condition that the subscription is in their own name. 

For compensation of a loss caused by a damage, the distribution company must assess some aspects such as the nature of the damage, status of the user’s installation, outage in the distribution grid, failure, fluctuation, etc. After this assessment, it must be determined if said damage is resulting from the distribution grid. Within 10 (ten) business days from the application for loss compensation, our Company will inform the user, after the aforementioned assessments, if their application will be reviewed or not, and if the assessments justified the user’s requests, the Company will inform the user about the actions to be taken for compensation. If the application is not justified, the notification sent to the user will include the bases and justification for the rejection. If the application is justified, our Company may direct the user to a technical service provider in regions where we have technical service agreements, or, if there are no technical service providers in that region, our Company may prefer that the user has the appliance repaired themselves. The resulting repair fee will be paid to the user by our Company as per the provisions of Article 26 of the Quality Regulation for Distribution and Retail Sales Activities in the Electricity Market.

If the damaged appliance/equipment cannot be repaired, a fair market value determined by the distribution company, or an amount demanded by the user -if the distribution company deems appropriate- will be paid to the user.

The relevant legislation, in particular the Directive on Quality for Distribution and Retail Sales Services in the Electricity Market, sets out the rules that are to be followed by distribution companies regarding the supply continuity, commercial and technical quality of electricity, as well as the respective procedures and principles. You can check our corporate website to see if you are entitled to compensation.